How to reach us

You can contact Secret Escapes in several ways. Our German-speaking customer service is available Monday to Sunday from 8 am to 6 pm.

  • 💬 Chat with us: Click the “Chat now” button in the bottom right corner of your screen. Our chatbot is available 24/7!

  • ☏ Call us: Head office London: +44 (0) 203 608 0135; German-speaking customer service: +49 (0) 30 9173 5629 (Mon-Sun 8am-6pm)
  • ✎ Write to us: Send us your request using the form below.

  • ☏ Concierge Team:  If you need assistance finding or booking the perfect offer, please call us on +44 (0) 20 3980 7013 (Mon-Fri 9am-6pm).

  • ✈ FAQ Collection: Visit our FAQ page to find a suitable answer to your question even faster.
⚠️  UAE Airspace & Flight Disruptions
 Due to the temporary and partial closure of the United Arab Emirates airspace, we are currently experiencing a high volume of inquiries. To help you as quickly as possible, please note the following:
  • Cancellations: If your flight has been cancelled, we will contact you directly by email. It is not necessary to send us a form regarding this.
  • Flight status : Please check your current status in real time on the airline's website before heading to the airport.
  • Priority support: We are currently prioritizing requests from passengers traveling within the next 48 hours.
If your trip is planned for a later date, we ask for your patience. This allows us to keep our lines open for travelers in urgent emergencies.

Contact form

Please submit your request using this form:

If you are already in contact with us and have received an email and a reference number from us, please reply directly to this email.



Impressum


Secret Escapes Ltd.
7. Stock, 88 Kingsway,
London, WC2B 6AA
Großbritannien

Hauptsitz London: +44 (0) 203 608 0135
Deutschsprachiger Kundenservice: (Mo-So 8-18 Uhr) +49 (0) 30 9173 5629
E-Mail-Adresse: kundenservice@secretescapes.de

Management: Alex Saint
Eingetragen im Handelsregister für England und Wales, Registrierungsnummer 07026107

Umsatzsteueridentifikationsnummer: GB 103138366

Verantwortlich für den Inhalt der Website gemäß § 55 RStV: Alex Saint

Secret Escapes Ltd. nimmt nicht an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teil